MON - FRI (10AM - 7PM)
We will try our best to get back to you, as soon as possible, within 1-3 working days!
Please do not send us multiple emails as they might be pushed further down the thread, hence delaying response.
For registered mail with a tracking code, you may track your parcel’s status via www.singpost.com
For international orders, parcels may sometimes be held back for verification purposes or any other unforeseen circumstances. If you have tracked your parcel status and notice the last update has been “arrived at processing centre/ arrived at destination post” for more than a week, do give your local post office a call to speed up the dispatching process. Please note that international delivery takes approximately 8-21 working days. Do wait patiently during this period and we believe your parcel will be with you as soon as possible! :)
*Note: Working days are Mondays to Fridays, excluding public holidays.
Please also note that we do not ship on Saturdays, Sundays or public holidays. While we will always do our best to ensure that your order is delivered to you on time, please bear with us with as certain conditions such as service interruptions, weather delays, public holidays are beyond our control.
Normal mail costs SGD$2.50 and takes approximately 1-3 working days* to reach you upon shipment. Registered mail takes 2-5 working days* to reach you upon shipment.
For international mail, please refer to the table below:
Should there be any additional custom charges that you do not wish to pay, please inform us email@example.com.
Please do not send the item(s) back on your own accord, as they will not be accepted for refunds.
Unfortunately, we cannot accept checks or money orders.
Please choose carefully as we are only able to provide refunds for online purchases in limited circumstances. Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. All orders are also carefully packaged and checked prior to shipping. Credits or exchanges are offered in certain circumstances where reasonable but do contact us with your request within 48 hours of receiving your order so we can resolve any issues efficiently.
We do not offer any exchanges at the moment.